To correct this error message, please try the following:
Configure your Internet Security Application.
Security applications, such as Norton Internet Security and McAfee Internet Security (among others), include a privacy feature which affects the functionality of our online courses. To ensure that you access your online resources without technical difficulties, please turn the privacy services/privacy control option off or add kaptest.com to the trusted list. Please refer to your software user's guide if you are not sure how to do this.
Do not use a "favorite" to access your online resources.
Kaplan's courses use many of the latest Internet technologies. While the online functionality will work most of the time if you use the "favorites" option to log in to your Kaplan homepage, there may be times when your internet browser will display the above message. We recommend you always type "www.kaptest.com" in the address bar of your browser to access your Kaplan resources.
AOL users should not use the AOL browser.
If you're an AOL user, minimize AOL's browser and use either Internet Explorer (recommended for PC users) or Safari (recommended for Mac users).
If you still need assistance, please call us at 1-800-KAPTEST.
