What is required to complete the program?

Attending all scheduled classes (and if applicable, make-up no more than two sessions for missed classes), taking all scheduled practice tests, and completing required homework for your program PRIOR to your course expiration date or exam date, whichever is earlier. For tutoring packages purchased, (where the student did not opt to use or attend the class option), the student must complete all of the tutoring hours of the total tutoring package to “complete” the program under the guarantee. F-1 students in the GRE and GMAT for International Students Programs must additionally meet all requirements of study (100% attendance) in the United States. For students in Unlimited Prep (ACT/PSAT/SAT), the basic study requirements for the first ACT class or SAT class you select must be completed and you must take the exam on the administration date intended for that first class. In Unlimited Prep, both the ACT and SAT are HSG eligible, however, failure to score higher on the PSAT will not qualify for money back.

How do I determine when my test is next administered?

You must take the official test on the next administration date following completion of the Kaplan program, generally within 30 days of your program expiration date. Program expiration date for the LSAT, SAT, ACT, or PCAT is the next administration of the standardized test after your final class. For the MCAT, you must take the exam within the first two testing windows available from the end date listed on your online syllabus. For other computer-based exams (GRE, GMAT, DAT, OAT), you must take the exam within 30 days of your program expiration date.

How does Kaplan determine if I didn't score higher?

You must establish a baseline score BEFORE you undertake the Kaplan program by providing an official score issued by the test administrator on the test for which you are currently preparing or if you have never taken the test before, a proctored Kaplan diagnostic. For certain programs, we will allow you to take a Kaplan diagnostic online and under self-proctored conditions. We'll compare your baseline composite score with your overall official score on test day.

How do I get my money back?

To qualify, you must have paid Kaplan in full and you didn't score higher on the next administration of the official test after completing the program. Call 1-800-KAP-TEST within three months of your program expiration date. All claims for refund must be accompanied by an official post-Kaplan program score report. (For Kaplan International Students, the request must be made within 15 days of your original program end date and you must start on the next available date in order to maintain F-1 status. Your I-20 will not be extended and you are responsible for maintaining your status at all times.) All course materials, and if applicable, the Kaplan student ID card must be also returned upon invoking the Higher Score Guarantee refund request. You will receive a refund of tuition paid to Kaplan excluding any applicable shipping, handling or processing fees. IF YOU CHOOSE TO GET YOUR MONEY BACK, YOU WILL NOT BE ELIGIBLE FOR THE REPEAT OPTION. Kaplan International Centers (KIC) GRE and GMAT for International Students may opt to repeat their program only and are not eligible for the money back guarantee.

How does the money back or repeat guarantee work for tutoring packages?

Only tutoring packages of 24 hours or more for SAT or ACT, and tutoring packages of 15 hours or more for graduate admissions exams, are eligible for the Higher Score Guarantee. PSAT tutoring packages of 24 hours or more are only eligible for the discounted repeat option, and are not eligible for a free repeat, or the money back option. If you complete the program and choose to repeat the tutoring package because you are not ready to take the test, or you take the test but are not happy with the score, you may purchase additional tutoring hours at a discounted rate of $125/hour up to the number of hours in your original tutoring package or 24 hours (whichever is less). If you complete the program, take the test, and your composite score on test day does not improve over your baseline score, you are eligible to receive your money back (excluding any applicable shipping or book fees) OR free repeat of hours.

Breathe easy knowing that we believe in you

We are so confident in your success that if your score doesn't improve, we'll either give you your money back, or let you retake the class for free^{^†}.

Prep smarter, score higher—guaranteed or your money back^{^†}

^{^†}The Kaplan Higher Score Guarantee (HSG) Conditions and Restrictions

Step 1: You are a first-time Kaplan student and enroll in a HSG eligible program which has been paid in full. Any subscription based purchase is not eligible for HSG.

Step 2: You complete that program and take the official test when it is next administered.

Step 3: Within three months of completing that program, you share your official score with us:

For classroom courses: tell us whether you want to repeat the same program one more time for free OR if you didn't score higher on the official test, you want your money back instead.

For tutoring: tell us whether you want to repeat the same program one more time (at a discounted rate, up to a maximum number of hours), OR if you didn't score higher on the official test, you may repeat for free or get your money back instead.