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Commitment to Service

No other Benchmark Testing provider in the industry shares the same ownership in your program as Kaplan. We treat you like a true partner. We vow to provide you with ongoing service and complete access to a Kaplan Faculty Nurse Consultant. We also provide live faculty training with semi-monthly webinars to engage faculty, consult on program administration, and deliver outcomes for your students. All faculty members receive a student account to become familiar with student resources and how they are used. Your nursing consultant can also offer end-of-year assistance with analyzing and interpreting your program’s data to evaluate performance and remedy curriculum gaps.

By becoming a Kaplan partner, your program will get full access to your very own team of experts.

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For Faculty & Administrators

Account Manager available weekdays by phone and email to support with:

  • Roster submissions and updates
  • Book orders and shipping confirmations
  • Orientations
  • Faculty training and academic support visits
  • Invoice assistance

Account Director supports with:

  • Agreement terms
  • Program expansion
  • Retention

Faculty Nurse Consultant provides ongoing academic support, including:

  • Curriculum mapping
  • Faculty education and support
  • Remediation and enrichment ideas
  • Test customization support
  • Reporting assistance
  • Student/class outcome consulting

For Students

  • Master’s Educated NCLEX® Instructor* who teaches Kaplan’s NCLEX® Review course
  • Student Services Managers are available by email or phone to help with technical and service-related matters relating to a student’s program
  • Team of NCLEX® experts that students can email to have their academic questions answered

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