Bar Review Programs

Refund Policy

All Bar Review programs.

Cancellation after 48 hours of enrolling, there will be no refund.

If you choose not to take the next scheduled bar exam, Kaplan allows you to retake the same Bar Review program within one year of your original start date for an administrative fee or at any time thereafter for a discounted fee.

If a demonstrated personal emergency interferes with your bar review program, you can postpone your bar review program one time for up to one year from your original start date, without an administrative fee.

Please call Bar Review representatives at 1-800-523-0777 for information.

Graduate and Pre-college Programs

Refund Policy

If your purchase date was prior to March 30, 2016, view your cancellation refund policy terms here.

If your purchase date was on or after March 30, 2016, the following cancellation refund terms apply:

For all Graduate and Pre-college In Person, Live Online, PLUS, and Self Paced programs, the cancellation terms are as follows:

  • Within 3 days of your purchase date
  • 100% of program tuition is refundable
  • Within 4 to 7 days of your purchase date
  • 75% of program tuition is refundable
  • Day 8+
  • No Refund

For all Graduate Tutoring (LSAT, MCAT, GMAT, GRE, DAT, OAT, PCAT) and Pre-college Tutoring (SAT, ACT, PSAT, SHSAT) programs*:

Before your tutoring sessions begin

  • Within 3 days of your purchase date
  • 100% of program tuition is refundable
  • Within 4 to 7 days of your purchase date
  • 75% of program tuition is refundable
  • Day 8+
  • $75 per unused tutoring hour

After your tutoring sessions begin

  • After first tutoring session
  • $75 per unused tutoring hour
  • After tutoring hours have been used
  • No refund

*Refunds for unused tutoring hours must be redeemed within 90 days of expiry date.

For MCAT Summer Intensive Program:
You may cancel your registration and receive a full-refund of tuition and room & board fees up until 30 days before the start date of the Summer Intensive Program in which you enrolled. No refunds will be issued 29 days or less before a program start date or after a program start date.

Deposits
Regardless of Purchase Date, students who leave a deposit, but have not gained access to any resources, are eligible for a full refund.

Other Fees
If you elect to enroll in installment billing, the one-time Installment Billing Registration Fee is not refundable.

Nursing Programs

Refund Policy

If your purchase date was prior to July 13, 2016, view your cancellation refund policy terms here.

If your purchase date was on or after July 13, 2016, the following cancellation refund terms apply:

For In Person and Live Online Nursing Review classes, the cancellation and withdrawal terms are as follows:

  • Within 14 days of the enrollment agreement acceptance date* AND before first scheduled class session occurs.
  • 100% of program tuition is refundable
  • 15 days or more after the enrollment agreement acceptance date AND before first scheduled class session occurs.
  • 75% of program tuition is refundable
  • After first scheduled class session occurs
  • No refund is available

For Self-Paced Nursing programs, including ExamPrep and QBanks, the cancellation terms are as follows:

  • Within 14 days of the enrollment agreement acceptance date
  • 100% of program tuition is refundable
  • Within 29 days of the enrollment agreement acceptance date
  • 75% of program tuition is refundable
  • 30 or more days after enrollment agreement acceptance date
  • No refund is available

*Enrollment agreement acceptance date is the date the student first logs into his/her Kaptest page and accepts the terms and conditions. Once signed, this date can be found by clicking "Enrollment Agreement" under "Manage my course and payments" on the student homepage.

Deposits

Deposits should be considered as part of a student’s tuition and therefore follow the cancellation terms outlined above.

Other Fees

If you elect to enroll in installment billing, the one-time Installment Billing Registration Fee is not refundable.

Medical Programs*

Refund Policy

If your purchase date was prior to February 25, 2016, view your cancellation refund policy terms here.

If your purchase date was on or after February 25, 2016, the following cancellation refund terms apply:

Qbank, High Yield, or Step 2 CS

  • Within 3 days of your purchase date
  • 100% of program tuition is refundable
  • Within 4 to 7 days of your purchase date
  • 75% of program tuition is refundable
  • Day 8+
  • No Refund

All extenuating circumstances (i.e. death in family, military) resulting in no usage of the Program will be considered and refund provided that is fair to both the student and Kaplan

On Demand, Live Online, Center, or Live programs

  • Prior to 50% of service period**
  • A prorated refund, calculated based on the period of time that has passed in the service period as of the effective termination date (please refer to your specific enrollment dates in confirmation email). Shipping and handling fees will be deducted from the any refund owed.
  • After completing 50% of service period**
  • No Refund

**The "service period" begins at the time you gain access to any of the resources included in your program, including center access, online resources, and live lecture.

For Kaplan Med students enrolled in a Plus Program or MultiStep Program, the cancellation terms follows the above guidelines for each separate component of the Program. If you received a promotional discount conditioned on purchasing multiple products or programs together and you subsequently cancel or withdraw from one or more of these products/programs, the discount will be invalid and the refund owed (if any) will be calculated using first the retail prices of the product without the discount applied and then applying the pro rata refund policy above.

If you elect to enroll in installment billing, the one-time Installment Billing Registration Fee is not refundable.

Deposits
Regardless of Purchase Date, students who leave a deposit, but have not gained access to any resources, are eligible for a full refund.

*USMLE Step 1, USMLE Step 2 CK, USMLE Step 2 CS, USMLE Step 3, COMLEX Level 1, NAPLEX, PANCE, NBDE Part I, NBDE Part II

How do I get my refund?

Within 3 days, please contact us via email or phone

Email customer.care@kaplan.com. Please provide your full name and email address you use to log into your Kaplan account.

Phone: 1-800-KAP-TEST (and press #3)

Monday - Friday | 9am ET - 9pm ET
Saturday and Sunday | 9am ET - 5pm ET