Help students find solutions
Ask the right questions. Find the best answers.
The NXT (Enrollment and Experience Team) in Orlando, Florida, is home to a carefully chosen team of sales, service, enrollment, and tech specialists who help students take charge of their test prep.
Through phone, email, chat, and social, the NXT supports more than 800,000 student connections per year. We gather insights that influence every division in KTP—from marketing to product design—all to improve our offerings and help students score higher.
Students want to feel good about their prep.
NXT sales reps are product experts and enrollment counselors who use their leadership and people skills to help individual students find the very best options for them.
Test prep expertise doesn’t just drive growth—it helps students resolve questions.
Subject matter specialists work in customer service and retention to make sure everyone who contacts us gets the personalized guidance they need.
KTP is known for promoting customization in the student experience, and that relies on great technology.
Our tech support teams make sure that systems run smoothly so students have the best possible experience.
Some KTP teachers qualify for Kaplan’s Immersion and Development Program (KIDP), focused on accelerating learning and career advancement.
KIDP teachers relocate to the NXT to network with leaders, learn about sales and service, and build their careers—at Kaplan or beyond.
Employee engagement isn't a contest
But if it were, we'd win