Pass Guarantee Eligibility and Redemption Information

Eligibility Requirements

If you are a graduate of an NLN or CCNE-accredited nursing program taking the exam for the first time within 6 months of graduation and do not pass the NCLEX-RNexam, you are entitled to either a 100% tuition refundora free 3-month continuation of your enrollment.

You must meet the following eligibility criteria:

• Take the Kaplan Diagnostic and Readiness Tests from your online account.
• Attend all class sessions live, live online or online. Up to two live class sessions can be made up online as directed by the Kaplan Center.
• Answer all questions on the seven Question Trainer tests.

To qualify for the 100% tuition refund, you must not access the Online Study Center resources after the date of your NCLEX-RNexam. The money-back guarantee applies ONLY to the original 3- month enrollment, and does not apply to any enrollment renewal.

How to Redeem?

If you do not pass, contact our Customer Experience Team within 20 days of the date of your NCLEX-RN by calling 1-800-KAP-TEST for a refund or a free 3- month continuation of your enrollment.

All materials must be returned before the refund can be granted.

Eligibility Requirements

If you are a graduate of an ACEN-accredited PN/VN nursing program taking the exam for the first time within 6 months of graduation and do not pass the NCLEX-PN® exam, you are eligible to receive either a 100% tuition refund OR a free 3-month repeat of your enrollment. (Refund does not include shipping or installment billing fees).

To claim the guaranteae, you must meet the following eligibility criteria:

• Attend all class sessions live, live online or online. Up to 2 live class sessions can be made up online as directed by Kaplan.
• Take the Kaplan Readiness Test from your online account.
• Answer at least 900 questions on your Online Question Bank before your exam date.

How to Redeem?

To qualify for the 100% tuition refund, you must not access the Online Study Center resources after the date of your NCLEX-PN® exam. If you choose to repeat the program, you will not be eligible for the money back option. You must call 1-800-KAP-TEST within 20 days of the date of your NCLEX-PN® exam to select the repeat or money back option and for further instructions.

To check your school's accreditation status with ACEN, click here.

Note: Kaplan is not responsible for information posted on this third party website.

Eligibility Requirements

If you are a PN/VN nursing school graduate taking the exam for the first time within 6 months of graduation and do not pass the NCLEX-PN® exam, you are entitled to a free 3-month repeat of your online enrollment.

To claim the guarantee, you must meet the following eligibility criteria:

• Attend all class sessions live, live online or online. Up to 2 live class sessions can be made up online as directed by Kaplan
• Answer at least 900 questions on your Online Question Bank
• You must call 1-800-KAP-TEST within 20 days of the date of your NCLEX-PN® exam.

Eligibility Requirements

If, after completing the program and its basic study requirements, you do not pass the next scheduled bar exam, then you can repeat your course for free.

To be eligible for the Guarantee, you must:

• Be a first-time bar exam taker.
• Have received a JD from an ABA-approved law school.
• Have been enrolled in a Kaplan Bar Review course beginning on or after August 15, 2023.
• Complete the basic study requirements PRIOR to the date you take the bar exam. Basic study requirements include:
  – Attending class (or doing the online makeup sessions)
  – Completing all coursework listed as required in the online syllabus
  – Taking required practice exam(s)
• Take the bar exam that is scheduled immediately after completing our program.

This offer is open to students studying with Kaplan Bar Review in the United States and Canada throughout the length of the course and to students with residency in the United States and Canada who use the online program throughout the length of the course. This offer is not open to students who have already taken a bar exam in any state.

If you sat for multiple state bar exams and you pass one exam but not the other(s), you will be eligible for a free repeat of the bar review program for the state you did not pass. Students who elect to repeat the program for free may do so only once.

How to Redeem

All claims for refund or repeat enrollment must be received by Kaplan Bar Review within 30 days of receiving your bar exam results by calling 1-800-523-0777. Claims must be accompanied by an official score report from the applicable state bar committee, all course materials, and a Kaplan Bar Review student ID card.                                       

To qualify for the money-back option, we require that you:

1. have completed all requirements for your specific program, as outlined above
2. have paid Kaplan in full for your program
3. have taken the official test for which you prepped within 60 days of completing the program
4. have not scored higher on that official test
5. call 1-800-KAPTEST to inform Kaplan of your official score within 60 days of completing your Kaplan program
6. accompany all claims for refund with an official test score report from a test taken within 60 days of completing your Kaplan program
7. return all course materials when you request your money back

If you meet all of these qualifications, you will receive a refund of tuition paid to Kaplan, excluding any applicable shipping, handling, or processing fees.

If you choose the money-back option, you will not be eligible for any free or discounted reactivation options.

Note if your Program Fees were paid by a third party you are not eligible for an HSG money back refund.

As of April 1, 2019, the following tutoring packages are covered by the HSG:

• tutoring packages of 10 hours or more for SAT or ACT
• tutoring packages of 10 hours or more for DAT, GMAT, GRE, LSAT, MCAT, OAT, or PCAT

Option 1 for tutoring—Didn’t score higher than baseline on the official test.

If you completed the program, take the official test, and your score on test day doesn’t improve, you have 1 of 2 options:

• Free repeat of hours: you can ask to repeat your tutoring hours, up to the number of hours you originally purchased, for free, or
• Money back: you can request your money back

Option 2 for tutoring—Scored higher than baseline on the official test.

If you completed the program, take the official test, and your score on test day is higher—but you’re not happy with the score and plan to test again:

• Free reactivation: you can contact Kaplan within 60 days of  your Kaplan program expiration date and ask to continue your studies, and we’ll reactivate your access to your online resources (excluding live classes, coaching, and tutoring) for an additional 12 weeks, completely free.

Note that there is no free repeat or money-back option if your score was higher.

If you are an F-1 student in the GRE or GMAT for International Students Programs, you need to speak directly with your KI Academic Manager or School Director to request any component of your Higher Score Guarantee and see if you qualify.

Then, when determining if you did or didn’t score higher on your official test, Kaplan compares your baseline composite score with your overall official score on test day.