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Pass Guarantee Eligibility and Redemption Information

  • GED® On Demand

    Eligibility Requirements

    If you take the GED after completing our On Demand for GED course and do not pass, you can choose to receive your money back (excluding the $30 shipping and book fee) or repeat the course one-time for another 3 months for free.
    In order to qualify for the guarantee, you must:

    • Take the Kaplan GED Pre-test and Post-test and enter your answers into our online web grid.
    • Watch all of the strategy and question explanation videos associated with this course.
    • Answer at least 300 questions in your course book.
    • Take the GED within 30 days of completing the On Demand for GED course.

    In order to receive your money back for not passing the GED, you must complete the above assignments prior to taking the GED exam.

    How to Redeem?

    If you do not pass the GED, contact our Customer Experience Team within 14 days of receiving the results of your GED exam by calling 1-800-KAP-TEST or emailing GEDfeedback@kaplan.com. We will ask you to send us your results via email to GEDfeedback@kaplan.com and select the money back or repeat option.

  • NCLEX-RN® Guarantee and Free Repeat Policy

    Eligibility Requirements

    If you are a graduate of an NLN or CCNE-accredited nursing program taking the exam for the first time within 6 months of graduation and do not pass the NCLEX-RNexam, you are entitled to either a 100% tuition refundora free 3-month continuation of your enrollment.

    You must meet the following eligibility criteria:

    • Take the Kaplan Diagnostic and Readiness Tests from your online account.
    • Attend all class sessions live, live online or online. Up to two live class sessions can be made up online as directed by the Kaplan Center.
    • Answer all questions on the seven Question Trainer tests.

    To qualify for the 100% tuition refund, you must not access the Online Study Center resources after the date of your NCLEX-RNexam. The money-back guarantee applies ONLY to the original 3- month enrollment, and does not apply to any enrollment renewal.

    How to Redeem?

    If you do not pass, contact our Customer Experience Team within 20 days of the date of your NCLEX-RN by calling 1-800-KAP-TEST for a refund or a free 3- month continuation of your enrollment.

    All materials must be returned before the refund can be granted.

  • NCLEX-PN® Money-Back Guarantee

    Eligibility Requirements

    If you are a graduate of an ACEN-accredited PN/VN nursing program taking the exam for the first time within 6 months of graduation and do not pass the NCLEX-PN® exam, you are eligible to receive either a 100% tuition refund OR a free 3-month repeat of your enrollment. (Refund does not include shipping or installment billing fees).

    To claim the guarantee, you must meet the following eligibility criteria:

    • Attend all class sessions live, live online or online. Up to 2 live class sessions can be made up online as directed by Kaplan.
    • Take the Kaplan Readiness Test from your online account.
    • Answer at least 900 questions on your Online Question Bank before your exam date.

    How to Redeem?

    To qualify for the 100% tuition refund, you must not access the Online Study Center resources after the date of your NCLEX-PN® exam. If you choose to repeat the program, you will not be eligible for the money back option. You must call 1-800-KAP-TEST within 20 days of the date of your NCLEX-PN® exam to select the repeat or money back option and for further instructions.

    To check your school's accreditation status with ACEN, click here.

    Note: Kaplan is not responsible for information posted on this third party website.

  • NCLEX-PN® Free Repeat Guarantee

    Eligibility Requirements

    If you are a PN/VN nursing school graduate taking the exam for the first time within 6 months of graduation and do not pass the NCLEX-PN® exam, you are entitled to a free 3-month repeat of your online enrollment.

    To claim the guarantee, you must meet the following eligibility criteria:

    • Attend all class sessions live, live online or online. Up to 2 live class sessions can be made up online as directed by Kaplan
    • Answer at least 900 questions on your Online Question Bank
    • You must call 1-800-KAP-TEST within 20 days of the date of your NCLEX-PN® exam.
  • Kaplan Complete Bar Review or Bar Review Combination Program

    Eligibility Requirements

    If, after completing the program and its basic study requirements, you do not pass the next scheduled bar exam, then you can either study with us again for free or get your money back.

    To be eligible for the Guarantee, you must:

    • Be a first-time bar exam taker;
    • Have received a JD from an ABA-approved law school;
    • Have been enrolled in a Kaplan Bar Review Complete Bar Review or Kaplan Bar Review Combination program (either Foundation or Final Review);
    • Complete the basic study requirements PRIOR to the date you take the bar exam. Basic study requirements include:
      – Attending class (or doing the online makeup sessions);
      – Completing all coursework listed as required in the online syllabus;
      – Taking required practice exam(s).
    • Take the bar exam that is scheduled immediately after completing our program;

    This offer is open to students studying with Kaplan Bar Review in the United States and Canada through the length of the course and to students with residency in the United States and Canada who use the online program through the length of the course. This offer is not open to students who have already taken a bar exam in any state.

    If our program was preparing you for multiple state bar exams, and you pass one exam but not the other(s), you are ineligible for the Money Back Guarantee.

    How to Redeem?

    All claims for refund or repeat enrollment must be received by Kaplan Bar Review within 30 days of receiving your bar exam results by calling 1-800-523-0777 or by emailing us at fsupport@kaplan.com, and be accompanied by:

    • an official score report from the applicable state bar committee, and all course materials.

    Students who elect to repeat the program for free rather than receive a refund may do so only once. If you accept a free repeat, then you are no longer eligible for a refund.