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Refund Policy


At Kaplan, we are here to support you every step of the way, even through challenging times. Whether you face circumstances that interfere with your preparation, have changed your mind about your study plans or have not seen the success you expected on your exams, we are here to help.

Here you will find overviews of our cancelation and refund policies by program. Should you desire assistance in identifying options for changing your study plans, you can always find us at 1-800-527-8378.

  • Bar Review

    Within 48 hours of receiving access to the Program, you may cancel for a 100% tuition refund. Cancellation after 48 hours, there will be no refund and you will continue to be obligated to complete payment of tuition, if applicable. Registration fee, shipping and handling fees, installment billing and late payment fees are non-refundable.

    If you choose not to take the next scheduled bar exam, Kaplan allows you to retake the same Bar Review program within one year of your original start date for an administrative fee or at any time thereafter for a discounted fee.

    If a demonstrated personal emergency interferes with your bar review program, you can postpone your bar review program one time for up to one year from your original start date, without an administrative fee.

    Please call Bar Review representatives at 1-800-523-0777 for information.

    All extenuating circumstances (i.e. death in family, military) with no usage of the services will be considered and a refund provided that is fair to both the student and Kaplan.

  • Graduate Programs

    If your purchase date was prior to March 30, 2016, view your cancellation refund policy terms here.

    If your purchase date was on or after March 30, 2016, the following cancellation refund terms apply:

    For all Graduate In Person, Live Online, PLUS, and Self Paced programs, the cancellation terms are as follows:

    • Within 3 days of your purchase date: 100% of program tuition is refundable
    • Within 4 to 7 days of your purchase date: 75% of program tuition is refundable
    • Day 8+: No Refund

    For all Graduate Tutoring (LSAT, MCAT, GMAT, GRE, DAT, OAT, PCAT)*:

    Before your tutoring sessions begin:

    • Within 3 days of your purchase date: 100% of program tuition is refundable
    • Within 4 to 7 days of your purchase date: 75% of program tuition is refundable
    • Day 8+: $75 per unused tutoring hour

    After your tutoring sessions begin:

    • After first tutoring session: $75 per unused tutoring hour
    • After tutoring hours have been used: No Refund

    *Refunds for unused tutoring hours must be redeemed within 90 days of expiry date.

    For MCAT Summer Intensive Program:
    You may cancel your registration and receive a full-refund of tuition and room & board fees up until 30 days before the start date of the Summer Intensive Program in which you enrolled. No refunds will be issued 29 days or less before a program start date or after a program start date.

    Deposits
    Regardless of Purchase Date, students who leave a deposit, but have not gained access to any resources, are eligible for a full refund.

    Other Fees
    If you elect to enroll in installment billing, the one-time Installment Billing Registration Fee is not refundable.

  • Health Professional Licensing

    USMLE Step 1 Prep, USMLE Step 2 CK Prep, USMLE Step 2 CS Prep (except 1-day and 4-day see below), USMLE Complete Prep,  USMLE Step 3 Prep, USMLE Step 2 with Clinical, NAPLEX Prep, PANCE, NBDE Part I Prep, NBDE Part II Prep

    Live, Live Online, In-Center:

    • Within 3 days of your purchase date (and prior to start of scheduled sessions): 100% of program tuition is refundable
    • Prior to 50% of sessions: A prorated refund, calculated based on the last date of attendance in the scheduled sessions will be used. Partial attendance in a week will count as a full week of attendance. [Only in the first week of sessions, the prorated amount of tuition withheld will not exceed 10% of the stated tuition up to a maximum of $1,000]
    • Shipping and handling fees for any materials shipped will be deducted from any refund owed
    • After 50% of sessions occurred: No Refund

    USMLE Step 1 Prep On-Demand, USMLE Step 2 Online Prep On-Demand, USMLE Step 3 On-Demand, Qbank, Qbank Integrated Plan, Step 2 CS Live (4 Day), Step 2 CS (1 Day) Practice Exam

    • Within 3 days of your purchase date: 100% of fees paid  is refundable
    • Within 4 to 7 days of your purchase date: 75% of fees paid  is refundable
    • Day 8+: No Refund

    Note for Promotions: For Plus Program or MultiStep Program enrollments, the cancellation terms follows the above guidelines for each separate component of the Program. If you received a promotional discount conditioned on purchasing multiple products or programs together and you subsequently cancel, withdraw, or fail to attend any one or more of these products/programs, the discount will be invalid and the refund owed (if any) will be calculated using first the retail prices of the product without the discount applied and then applying the pro rata refund policy above.

  • Nursing

    NCLEX-RN Prep, NCLEX-PN Prep, NCLEX-RN International Prep

    In Person and Live Online:

    • Within 14 days of your purchase date AND before the first scheduled class session occurs: 100% of program tuition is refundable
    • 15 days or more after your purchase date AND before the first scheduled class session occurs: 75% of program tuition is refundable
    • Once the first scheduled class session occurs, there is no refund.

    NCLEX-RN Prep, NCLEX-PN Prep, NCLEX-RN International Prep, ISPN Prep, CGFNS Prep, all QBanks and Prep Packs

    Self-Paced:

    • Within 14 days of  your purchase date: 100% of payment is refundable
    • Within 29 days of your purchase date: 75% of payment i is refundable
    • 30 or more days after your purchase date: No Refund
  • Pre-College Programs

    If your purchase date was prior to March 30, 2016, view your cancellation refund policy terms here.

    If your purchase date was on or after March 30, 2016, the following cancellation refund terms apply:

    For all Pre-College In Person, Live Online, PLUS, and Self Paced programs, the cancellation terms are as follows:

    • Within 3 days of your purchase date: 100% of program tuition is refundable
    • Within 4 to 7 days of your purchase date: 75% of program tuition is refundable
    • Day 8+: No Refund

    For all Pre-College Tutoring (SAT, ACT, PSAT, SHSAT) programs*:

    Before your tutoring sessions begin:

    • Within 3 days of your purchase date: 100% of program tuition is refundable
    • Within 4 to 7 days of your purchase date: 75% of program tuition is refundable
    • Day 8+: $75 per unused tutoring hour

    After your tutoring sessions begin:

    • After first tutoring session: $75 per unused tutoring hour
    • After tutoring hours have been used: No Refund

    *Refunds for unused tutoring hours must be redeemed within 90 days of expiry date.

    Deposits
    Regardless of Purchase Date, students who leave a deposit, but have not gained access to any resources, are eligible for a full refund.

    Other Fees
    If you elect to enroll in installment billing, the one-time Installment Billing Registration Fee is not refundable.

  • FDP Exam Prep

    Within 48 hours of receiving access to the Program, you may cancel for a 100% tuition refund. Cancellation after 48 hours, there will be no refund and you will continue to be obligated to complete payment of tuition, if applicable.

  • How Do I Get My Refund?

    Within 3 days, please contact us via phone or chat.

    Please provide your full name and email address you use to log into your Kaplan account.

    Phone: 1-800-KAP-TEST (and press #3)

    Monday - Friday | 9am ET - 9pm ET
    Saturday and Sunday | 9am ET - 5pm ET