Refund Policy


At Kaplan, we are here to support you every step of the way, even through challenging times. Whether you face circumstances that interfere with your preparation, have changed your mind about your study plans or have not seen the success you expected on your exams, we are here to help.

Here you will find overviews of our cancelation and refund policies by program. Should you desire assistance in identifying options for changing your study plans, you can always find us at 1-800-KAP-TEST.

  • Bar Review Programs

    All Bar Review Programs

    Cancellation after 48 hours of enrolling, there will be no refund and you will continue to be obligated to complete payment of tuition, if applicable.

    If you choose not to take the next scheduled bar exam, Kaplan allows you to retake the same Bar Review program within one year of your original start date for an administrative fee or at any time thereafter for a discounted fee.

    If a demonstrated personal emergency interferes with your bar review program, you can postpone your bar review program one time for up to one year from your original start date, without an administrative fee.

    Please call Bar Review representatives at 1-800-523-0777 for information.

  • Graduate Programs

    If your purchase date was prior to March 30, 2016, view your cancellation refund policy terms here.

    If your purchase date was on or after March 30, 2016, the following cancellation refund terms apply:

    For all Graduate In Person, Live Online, PLUS, and Self Paced programs, the cancellation terms are as follows:

    Within 3 days of your purchase date: 100% of program tuition is refundable

    Within 4 to 7 days of your purchase date: 75% of program tuition is refundable

    Day 8+: No Refund

    For all Graduate Tutoring (LSAT, MCAT, GMAT, GRE, DAT, OAT, PCAT)*:

    Before your tutoring sessions begin:

    Within 3 days of your purchase date: 100% of program tuition is refundable

    Within 4 to 7 days of your purchase date: 75% of program tuition is refundable

    Day 8+: $75 per unused tutoring hour

    After your tutoring sessions begin:

    After first tutoring session: $75 per unused tutoring hour

    After tutoring hours have been used: No Refund

    *Refunds for unused tutoring hours must be redeemed within 90 days of expiry date.

    For MCAT Summer Intensive Program:
    You may cancel your registration and receive a full-refund of tuition and room & board fees up until 30 days before the start date of the Summer Intensive Program in which you enrolled. No refunds will be issued 29 days or less before a program start date or after a program start date.

    Deposits
    Regardless of Purchase Date, students who leave a deposit, but have not gained access to any resources, are eligible for a full refund.

    Other Fees
    If you elect to enroll in installment billing, the one-time Installment Billing Registration Fee is not refundable.

  • Medical Programs*

    If your purchase date was prior to February 25, 2016, view your cancellation refund policy terms here.

    If your purchase date was on or after February 25, 2016, the following cancellation refund terms apply:

    Qbank, High Yield, Step 2 CS, NYSIM or Mt Sinai:

    Within 3 days of your purchase date: 100% of program tuition is refundable

    Within 4 to 7 days of your purchase date: 75% of program tuition is refundable

    Day 8+: No Refund

    All extenuating circumstances (i.e. death in family, military) resulting in no usage of the Program will be considered and refund provided that is fair to both the student and Kaplan.

    On Demand, Live Online, Center, or Live programs:

    Prior to 50% of service period**: A prorated refund, calculated based on the period of time that has passed in the service period as of the effective termination date (please refer to your specific enrollment dates in confirmation email). Shipping and handling fees will be deducted from the any refund owed.

    After completing 50% of service period**: No Refund

    **The "service period" begins at the time you gain access to any of the resources included in your program, including center access or online resources. However, for Live programs at Kaplan Centers and Live Online ONLY, a prorated refund, calculated based on the last date of attendance in the scheduled Med Live Lecture sessions will be used instead. Note: Partial attendance in a week will count as a full week.

    For Kaplan Med students enrolled in a Plus Program or MultiStep Program, the cancellation terms follows the above guidelines for each separate component of the Program. If you received a promotional discount conditioned on purchasing multiple products or programs together and you subsequently cancel or withdraw from one or more of these products/programs, the discount will be invalid and the refund owed (if any) will be calculated using first the retail prices of the product without the discount applied and then applying the pro rata refund policy above.

    If you elect to enroll in installment billing, the one-time Installment Billing Registration Fee is not refundable.

    Deposits
    Regardless of Purchase Date, students who leave a deposit, but have not gained access to any resources, are eligible for a full refund.

    *USMLE Step 1, USMLE Step 2 CK, USMLE Step 2 CS, USMLE Step 3, COMLEX Level 1, NAPLEX, PANCE, NBDE Part I, NBDE Part II
  • Nursing Programs

    If your purchase date was prior to July 13, 2016, view your cancellation refund policy terms here.

    If your purchase date was on or after July 13, 2016, the following cancellation refund terms apply:

    For In Person and Live Online Nursing Review classes, the cancellation and withdrawal terms are as follows:

    Within 14 days of the enrollment agreement acceptance date* AND before first scheduled class session occurs: 100% of program tuition is refundable

    15 days or more after the enrollment agreement acceptance date AND before first scheduled class session occurs: 75% of program tuition is refundable

    After first scheduled class session occurs: No Refund

    For Self-Paced Nursing programs, including ExamPrep and QBanks, the cancellation terms are as follows:

    Within 14 days of the enrollment agreement acceptance date: 100% of program tuition is refundable

    Within 29 days of the enrollment agreement acceptance date: 75% of program tuition is refundable

    30 or more days after enrollment agreement acceptance date: No Refund

    *Enrollment agreement acceptance date is the date the student first logs into his/her Kaptest page and accepts the terms and conditions. Once signed, this date can be found by clicking "Enrollment Agreement" under "Manage my course and payments" on the student homepage.

    Deposits
    Deposits should be considered as part of a student’s tuition and therefore follow the cancellation terms outlined above.

    Other Fees
    If you elect to enroll in installment billing, the one-time Installment Billing Registration Fee is not refundable.

  • Pre-College Programs

    If your purchase date was prior to March 30, 2016, view your cancellation refund policy terms here.

    If your purchase date was on or after March 30, 2016, the following cancellation refund terms apply:

    For all Pre-College In Person, Live Online, PLUS, and Self Paced programs, the cancellation terms are as follows:

    Within 3 days of your purchase date: 100% of program tuition is refundable

    Within 4 to 7 days of your purchase date: 75% of program tuition is refundable

    Day 8+: No Refund

    For all Pre-College Tutoring (SAT, ACT, PSAT, SHSAT) programs*:

    Before your tutoring sessions begin:

    Within 3 days of your purchase date: 100% of program tuition is refundable

    Within 4 to 7 days of your purchase date: 75% of program tuition is refundable

    Day 8+: $75 per unused tutoring hour

    After your tutoring sessions begin:

    After first tutoring session: $75 per unused tutoring hour

    After tutoring hours have been used: No Refund

    *Refunds for unused tutoring hours must be redeemed within 90 days of expiry date.

    Deposits
    Regardless of Purchase Date, students who leave a deposit, but have not gained access to any resources, are eligible for a full refund.

    Other Fees
    If you elect to enroll in installment billing, the one-time Installment Billing Registration Fee is not refundable.

  • How Do I Get My Refund?

    Within 3 days, please contact us via email or phone.

    Email customer.care@kaplan.com. Please provide your full name and email address you use to log into your Kaplan account.

    Phone: 1-800-KAP-TEST (and press #3)

    Monday - Friday | 9am ET - 9pm ET
    Saturday and Sunday | 9am ET - 5pm ET