Zoom Setup Guide
Setting up Zoom to attend a live session is easy.
FOR ZOOM WEBINAR (CLASSES):
Step 1: Supported Operating Systems & Web Browsers
Operating Systems
- WINDOWS 7+
- macOS 10.11+
- iOs 8.0+
- iPadOS 13+
- Android 5.0x+
Desktop Browsers
- Chrome: Within 2 versions of current version
- Firefox: Within 2 versions of current version
- Edge: Within 2 versions of current version
- Safari: Within 2 versions of current version
Mobile Browsers
(Note: Not all features/functions of Zoom are supported on mobile; Mobile is supported, but not recommended, for Kaplan classes.)
- Safari: Within 2 versions of current version
- Chrome: Within 2 versions of current version
- Firefox: Within 2 versions of current version
Step 2: Bandwidth Requirements
- 1.2+ Mbps (down)
FOR ZOOM MEETINGS (TUTORING):
Step 1: Supported Operating Systems
- WINDOWS 7+
- MACOS 10.11+
Step 3: Download Zoom
- Launch Zoom
- Click Join to download and install Zoom
If you cannot download or run Zoom, try joining through your web browser by clicking on the "Join from your browser" link.
Step 4: Configure Your Audio & Video Settings
After joining the Zoom test room, the Audio Setup will automatically begin.
Audio
- Follow the steps within the Audio Setup to configure your Speakers and Microphone
- Recommended: Select ‘Computer Audio’ and ‘Join Audio by Computer’
You may also join the event with your phone. Your call may be subject to additional charges.
Video
- Press ‘Start Video’, located in the lower-left corner of your Zoom window to enable your video.
If you were able to set up your audio & video, you’re ready to join your online session!
If you encounter any issues, please check out Zoom’s Help Center for further troubleshooting steps.
Frequently Asked Questions/FAQs
When I join my session, I see a message saying that the host has not started the meeting yet. Am I using the correct link?
No worries! Your Instructor has not joined the session yet. If the Instructor is running late or you are still unable to join the session, please reach out to us by visiting kaptest.com/contact-us.
I’m in my Zoom session, but I can’t hear the Instructor. What should I do?
Locate the “Join Audio” button in the lower-left corner of your Zoom session. If you haven’t tested your speakers and microphone, select “Test speaker and microphone”. Otherwise, click “Join with Computer Audio”.
(Tutoring) How do I activate my webcam?
Click the “Start Video” button in the lower-left corner of your Zoom session. If you encounter an issue, click the upward caret next to the camera icon near the bottom left corner of your screen (Stop Video / Start Video). Make sure that your computer’s camera is selected.