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Refund Policy

  • Graduate Programs

    If your purchase date was prior to March 30, 2016, the following cancellation refund terms apply:

    Please note sessions are defined as the occurrence of a classroom session (On-Site, Anywhere/Live Online), usage of online resources (On-Demand, Qbank, etc.), proctored exams or tutoring. Unused tutoring hours will not be refunded once your Program has ended or your online access to the Program has expired.

    GMAT

    • GMAT Prep - In Person
    • GMAT Prep - In Person PLUS
    • GMAT Prep - Self-Paced
    • GMAT Prep - Self-Paced PLUS
    • GMAT Prep - Live Online
    • GMAT Prep - Live Online PLUS
    • GMAT Private Tutoring - In Person
    • GMAT Private Tutoring - Live Online

    Cancellation before any session, 100% fees are refunded (less shipping & handling fee).

    Cancellation before two sessions, 75% fees are refunded (less shipping & handling fee).

    Cancellation before three sessions, 50% fees are refunded (less shipping & handling fee).

    Cancellation after third session, there will be no refund.

    • GMAT Data Sufficiency - Self-Paced
    • GMAT Quiz Bank

    Coming Soon

    • GMAT Math Foundations - Self-Paced

    Cancellation before any session, 100% fees are refunded (less shipping & handling fee).

    Cancellation before two sessions, 75% fees are refunded (less shipping & handling fee).

    Cancellation two sessions and beyond, there will be no refund.

    GRE

    • GRE Prep - In Person
    • GRE Prep - In Person PLUS
    • GRE Prep - Live Online
    • GRE Prep - Live Online PLUS
    • GRE Private Tutoring - In Person
    • GRE Private Tutoring - Live Online
    • GRE Prep - Self-Paced
    • GRE Prep - Self-Paced PLUS
    • GRE Math Foundations - Self-Paced
    • GRE Advanced Math - Self-Paced
    • GRE Quiz Bank
    • GRE Quiz Bank PLUS
    • GRE Practice Pack
    • GRE Practice Pack PLUS

    Cancellation before any session, 100% fees are refunded (less shipping & handling fee).

    Cancellation before two sessions, 75% fees are refunded (less shipping & handling fee).

    Cancellation before three sessions, 50% fees are refunded (less shipping & handling fee).

    Cancellation after third session, there will be no refund.

    LSAT

    • LSAT Summer Intensive Program (SIP)
    • LSAT Prep - In Person
    • LSAT Prep - In Person PLUS
    • LSAT Prep - Self-Paced
    • LSAT Prep - Self-Paced PLUS
    • LSAT Prep - Live Online
    • LSAT Prep - Live Online PLUS
    • LSAT Private Tutoring - In Person
    • LSAT Private Tutoring - Live Online

    Cancellation before any session, 100% fees are refunded (less shipping & handling fee).

    Cancellation before two sessions, 75% fees are refunded (less shipping & handling fee).

    Cancellation before three sessions, 50% fees are refunded (less shipping & handling fee).

    Cancellation after third session, there will be no refund.

    • LSAT Logic Games On Demand
    • LSAT Logical Reasoning On Demand
    • LSAT Reading Comprehension On Demand

    Cancellation before any session, 100% fees are refunded (less shipping & handling fee).

    Cancellation before two sessions, 75% fees are refunded (less shipping & handling fee).

    Cancellation after two sessions and beyond, there will be no refund.

    LSAT Experience

    You may cancel your registration and receive a full-refund up until the last day of the registration window for The Experience in which you enrolled. If you'd like to enroll in a future LSAT Experience event, you must re-enroll for the subsequent date.

    Payments are non-transferrable. Failure to cancel your registration by the last day of the registration window or failure to show up on the day of The LSAT Experience for any reason will result in no refund being issued.

    MCAT

    • MCAT Prep - In Person
    • MCAT Prep - In Person PLUS
    • MCAT Prep - Live Online
    • MCAT Prep - Live Online PLUS
    • MCAT Advanced Prep - Live Online
    • MCAT Private Tutoring - In Person
    • MCAT Private Tutoring - Live Online
    • MCAT Prep - Self-Paced
    • MCAT Prep - Self-Paced PLUS

    Cancellation before any session, 100% fees are refunded (less shipping & handling fee).

    Cancellation before two sessions, 75% fees are refunded (less shipping & handling fee).

    Cancellation before three sessions, 50% fees are refunded (less shipping & handling fee).

    Cancellation after third session, there will be no refund.

    DAT

    • DAT Prep - In Person
    • DAT Prep - In Person PLUS
    • DAT Prep - Live Online
    • DAT Prep - Live Online PLUS
    • DAT Private Tutoring - In Person
    • DAT Private Tutoring - Live Online
    • DAT Prep - Self-Paced
    • DAT Prep - Self-Paced PLUS

    Cancellation before any session, 100% fees are refunded (less shipping & handling fee).

    Cancellation before two sessions, 75% fees are refunded (less shipping & handling fee).

    Cancellation before three sessions, 50% fees are refunded (less shipping & handling fee).

    Cancellation after third session, there will be no refund.

    OAT

    • OAT Prep - In Person
    • OAT Prep - In Person PLUS
    • OAT Prep - Live Online
    • OAT Prep - Live Online PLUS
    • OAT Private Tutoring - In Person
    • OAT Private Tutoring - Live Online
    • OAT Prep - Self-Paced
    • OAT Prep - Self-Paced PLUS

    Cancellation before any session, 100% fees are refunded (less shipping & handling fee).

    Cancellation before two sessions, 75% fees are refunded (less shipping & handling fee).

    Cancellation before three sessions, 50% fees are refunded (less shipping & handling fee).

    Cancellation after third session, there will be no refund.

    PCAT

    • PCAT Prep - In Person
    • PCAT Prep - In Person PLUS
    • PCAT Prep - Live Online
    • PCAT Prep - Live Online PLUS
    • PCAT Private Tutoring - In Person
    • PCAT Private Tutoring - Live Online
    • PCAT Prep - Self-Paced
    • PCAT Prep - Self-Paced PLUS

    Cancellation before any session, 100% fees are refunded (less shipping & handling fee).

    Cancellation before two sessions, 75% fees are refunded (less shipping & handling fee).

    Cancellation before three sessions, 50% fees are refunded (less shipping & handling fee).

    Cancellation after third session, there will be no refund.

    Millers Analogy Test (MAT)

    There will be no refund once you have utilized any part of the online service. However, if you cancel before utilizing any part of the online service, we will refund you all tuition paid less a processing fee of 10% of the tuition price.

  • Health Programs

    If your purchase date was prior to February 25, 2016, the following cancellation refund terms apply:

    Please note sessions are defined as the occurrence of a classroom session (On-Site, Anywhere/Live Online), usage of online resources (On-Demand, Qbank, etc.), proctored exams or tutoring. Unused tutoring hours will not be refunded once your Program has ended or your online access to the Program has expired.

    NCLEX-RN

    • NCLEX-RN In Person
    • NCLEX-RN Self-Paced
    • NCLEX-RN Live Online
    • NCLEX-RN In Person - Interntational
    • NCLEX-RN Self-Paced - International
    • NCLEX-RN Live Online - International
    • NCLEX-RN Qbank

    NCLEX-PN

    • NCLEX-PN In Person
    • NCLEX-PN Live Online
    • NCLEX-PN Qbank and Review Book

    We will refund tuition and fees as set forth in state or federal regulations, if applicable. In the absence of state or federal regulations, we will refund tuition and fees as outlined below:

    a. If you cancel within 48 hours of enrolling and before utilizing any part of the online curriculum, we will refund you all tuition paid provided that books are returned unused.

    b. If you cancel after utilizing 25% or less of the online curriculum, or if 25% or less of the enrollment period has elapsed, we will refund you 75% of tuition paid.*

    c. If you cancel after utilizing greater than 25% but less than 50% of the online curriculum, or if greater than 25% but less that 50% of the enrollment period has elapsed, we will refund you 50% of tuition paid.*

    d. If you cancel after utilizing 50% or more of the online curriculum, or if 50% or more of the enrollment period has elapsed, there will be NO REFUND.*

    * Please note that refund eligibility and/or amounts are to be determined by percentage of curriculum used or amount of time that has elapsed from the enrollment period, whichever is greater. All requests for refunds must be made by calling 800- 527-8378 (National Switchboard) from within the US and Canada or 212-997-5883 from outside the US and Canada. To be eligible for a full refund, the unopened student materials (if applicable) must be returned. Refunds will be made within 45 days of cancellation and the return of the student materials (if applicable).

    ExamPrep for Nursing Students

    Cancellation within 48 hours of enrolling, all fees paid will be refunded.

    Cancellation after 48 hours of enrolling, no refund.

    • NBDE Part I or Part II in Center
    • NBDE Qbank

    Cancellation before any session, 100% fees are refunded (less shipping & handling fee).

    Cancellation before two sessions, 75% fees are refunded (less shipping & handling fee).

    Cancellation before three sessions, 50% fees are refunded (less shipping & handling fee).

    Cancellation after third session, there will be no refund.

    • Allied Health Live Online
    • NAPLEX Live Online Review
    • PANCE Live Online Review
    • PANCE Live
    • PANCE High Yield
    • PANCE Qbank

    If you wish to cancel or postpone your enrollment, you must write to Customer.Care@kaplan.com PRIOR to your first access to the Kaplan Medical Live Online sessions. After you have accessed the first session, there is no refund.

    In the event you miss any sessions, you will have access to an archive of the recorded session sent by email within 24 hours of the session. Once archived, recorded sessions will be available for seven business days after the final session is broadcast. Should you have any concerns or questions throughout your program, please contact Customer.Care@kaplan.com for guidance.

    • Allied Health Qbank
    • NBDE Qbank
    • NAPLEX Qbank
    • PANCE Qbank

    Cancellation within 48 hours of enrolling and before utilizing any part of the online curriculum, all tuition paid, less a processing fee of 10% of the tuition price is refunded.

    Cancellation after utilizing 25% or less of the online curriculum, or if 25% or less of the enrollment period has elapsed, 75% of tuition paid, less a processing fee of 10% of tuition price will be refunded.

    Cancellation after utilizing greater than 25% but less than 50% of the online curriculum, or if greater than 25% but less that 50% of the enrollment period has elapsed, 50% of tuition paid, less a processing fee of 10% of the tuition price will be refunded.

    Cancellation after utilizing 50% or more of the online curriculum, or if 50% or more of the enrollment period has elapsed, there will be no refund.

    *Please note that refund eligibility and/or amounts are to be determined by percentage of curriculum used or amount of time that has elapsed from the enrollment period, whichever is greater. Usage of materials constitutes 25% usage of the curriculum.

    All requests for refunds must be made by calling 800-527-8378 (National Switchboard - follow the prompts to be directed to the correct department), from within the US and Canada or 212.997.5883 from outside the US and Canada. To be eligible for a refund, the unopened student materials (if applicable) must be returned. Refunds will be made within 45 days of cancellation and the return of the Materials (if included with the course).

    USMLE/COMLEX IntensePrep Anywhere

    If you wish to cancel or postpone your enrollment, you must write to Customer.Care@kaplan.com PRIOR to your first access to the Kaplan Medical Live Online sessions. After you have accessed the first session, there is no refund.

    USMLE - Live Online

    Cancellation within 48 hours of enrolling and before utilizing any part of the online curriculum, all tuition paid, less a processing fee of 10% of the tuition price is refunded.

    Cancellation after utilizing 25% or less of the online curriculum, or if 25% or less of the enrollment period has elapsed, 75% of tuition paid, less a processing fee of 10% of tuition price will be refunded.

    Cancellation after utilizing greater than 25% but less than 50% of the online curriculum, or if greater than 25% but less that 50% of the enrollment period has elapsed, 50% of tuition paid, less a processing fee of 10% of the tuition price will be refunded.

    Cancellation after utilizing 50% or more of the online curriculum, or if 50% or more of the enrollment period has elapsed, there will be no refund.

    *Please note that refund eligibility and/or amounts are to be determined by percentage of curriculum used or amount of time that has elapsed from the enrollment period, whichever is greater. Usage of materials constitutes 25% usage of the curriculum.

    All requests for refunds must be made by calling 800-527-8378 (National Switchboard - follow the prompts to be directed to the correct department), from within the US and Canada or 212.997.5883 from outside the US and Canada. To be eligible for a refund, the unopened student materials (if applicable) must be returned. Refunds will be made within 45 days of cancellation and the return of the Materials (if included with the course).

    USMLE - Live

    Cancellation before any session, 100% fees are refunded (less shipping & handling fee).

    Cancellation before two sessions, 75% fees are refunded (less shipping & handling fee).

    Cancellation before three sessions, 50% fees are refunded (less shipping & handling fee).

    Cancellation after third session, there will be no refund.

    In the event you miss any sessions, and your enrollment includes access to the Online Video Lectures, you may review the appropriate topics in a pre-recorded format. These recordings are not of the Live Online sessions and may be presented by different faculty and/or in a slightly different format than those in the Live Online setting.

    If your enrollment does not include access to the Online Video Lectures there will be no opportunity to review content from any missed live sessions. Should you have any concerns or questions throughout your program, please contact Customer.Care@kaplan.com for guidance.

    • USMLE/COMLEX Live Online
    • Step 1 or 2 CK Question Based Review
    • Step 2 CS Live Online Review
    • COMLEX Level 1 Live Online

    If you wish to cancel or postpone your enrollment, you must write to Customer.Care@kaplan.com PRIOR to your first access to the Kaplan Medical Live Online sessions. After you have accessed the first session, there is no refund. In the event a third party paid your tuition, any refund due will be issued to that third party.

    In the event you miss any sessions, you will have access to an archive of the recorded session sent by email within 24 hours of the session. Once archived, recorded sessions will be available for seven business days after the final session is broadcast. Should you have any concerns or questions throughout your program, please contact Customer.Care@kaplan.com for guidance.

    Residency Prep

    • USMLE Step 1,2,3 On Demand
    • Comlex Level 1 + Qbank
    • Comlex Level 1 High Yield +Qbank
    • Step 1,2, 3 Qbank
    • Step 2 High Yield
    • Step 2 High Yield + Qbank
    • Step 1 On Demand
    • Step 1 Question -Based Intergration Live Online
    • Step 2 CS Live + Pratice Exam
    • Step 2 CS Practice Exam
    • Step 2 CS Live Online

    Cancellation within 48 hours of enrolling and before utilizing any part of the online service, 100% of fees will be refunded.

    Cancellation after utilizing the online service but before the first submission of the application for review, 75 % of fees paid will be refunded.

    Cancellation after the first submission of the application for review, no refund.

    SAMPLE REFUND CALCULATION FOR HEALTH PROGRAMS WITH BUNDLE DISCOUNTS

    If you enrolled in a Health Program and received a discount, or additional time, because you purchased a combination of products (hereinafter "bundle"), you have taken advantage of a "Bundle Discount." If you later decide to drop one or more of the bundle components, any refund due to you will be calculated as follows:

    The percentage that Kaplan will retain per component, based on the Cancellation Policy above, will be multiplied by the "Base Tuition**" of each component. This is the "Student Responsibility Amount" (hereinafter "SRA").

    In the case of a drop the SRA will be subtracted from the total tuition paid in order to determine if you are entitled to a refund, or if you are required to pay any additional costs.

    If you are downgrading to another product or bundle, the amount of money that can be applied to your new enrollment will be calculated by subtracting the SRA from the total tuition paid.

    • If you drop a program that qualified you to receive a discount on a second program, the tuition of the second program will be adjusted up to the full tuition rate of that program at the time of the enrollment. You will be required to pay the difference in price between what you paid and the full tuition price.

    If the SRA is a negative number, this is the amount you owe to Kaplan.

    • In some instances you may incur more costs to downgrade than to keep your current enrollments intact.
    • If you elect to move forward with your downgrade, the amount you owe must be paid in full before your downgrade will be processed.

    If the SRA is a positive number, this amount will be refunded to you via the same payment method(s) used when you enrolled.

    Example: Step 1 Live 7-weeks, Center 4-months, and Qbank Plus 4-months, full tuition of $4,399 paid. A drop after using 4 training sessions (as defined above) in the Center portion of the course, but without use of the Live or Qbank Plus (includes standard shipping), would receive a refund of $3,194:

    • $15 retained for material delivery charge.
    • $0 retained for the Live portion of the course.
    • 25% of the Base tuition rate of the Center 4-months ($4,598**) will be retained for the Center portion - $1,150.
    • 10% administrative fee for Qbank Plus, $40.

    Your refund would be $3,194

    OPTION TO FREEZE ENROLLMENT FOR USMLE STUDENTS IN LIEU OF CANCELLATION

    Students who begin studies but find they are unable to complete the Program should contact the Customer Care as soon as possible to discuss whether they are eligible to opt to "freeze" the Program enrollment for a set period of time. While this option is not available to all, some students may be able to "Freeze" their enrollments if enrolled in an eligible Kaplan Program and if Kaplan's Freeze Policy requirements are met:

    1. Freezes are not available to students enrolled in Kaplan's Online courses, USMLE Extensions, or USMLE Live Lecture programs once the students have begun attending the live lectures.
    2. Students with balances due or who have previously frozen the same course are ineligible.
    3. Any request for a freeze must be submitted in writing using the Kaplan Freeze Form after starting the program but prior to the fourth class session or center visit*. Should a student fail to submit the Kaplan Freeze Form in a timely manner, that student will forfeit any course time that has elapsed since s/he stopped attending/using the Kaplan resources, unless the absence is related to a medical or family emergency and documentation is provided.
    4. Freezing a course may result in the loss of previous work or functionality for any online component that accompanies the course. If this happens Kaplan will not be able to restore any previous work or functionality.
    5. If students lose their course materials, a $500 lost materials replacement fee per USMLE Step will be charged to replace the materials. *Please note that in some situations the fourth session or center visit requirement does not apply. The limited exceptions are documented in Kaplan's National Freeze Policy, which may be provided upon request. Please contact Center Management for additional information.
  • Nursing Programs

    Please note sessions are defined as the occurrence of a classroom session (On-Site, Anywhere/Live Online), usage of online resources (On-Demand, Qbank, etc.), proctored exams or tutoring. Unused tutoring hours will not be refunded once your Program has ended or your online access to the Program has expired.

    NCLEX-RN

    • NCLEX-RN In Person
    • NCLEX-RN Self-Paced
    • NCLEX-RN Live Online
    • NCLEX-RN In Person - Interntational
    • NCLEX-RN Self-Paced - International
    • NCLEX-RN Live Online - International
    • NCLEX-RN Qbank

    NCLEX-PN

    • NCLEX-PN In Person
    • NCLEX-PN Live Online
    • NCLEX-PN Qbank and Review Book

    We will refund tuition and fees as set forth in state or federal regulations, if applicable. In the absence of state or federal regulations, we will refund tuition and fees as outlined below:

    a. If you cancel within 48 hours of enrolling and before utilizing any part of the online curriculum, we will refund you all tuition paid provided that books are returned unused.

    b. If you cancel after utilizing 25% or less of the online curriculum, or if 25% or less of the enrollment period has elapsed, we will refund you 75% of tuition paid.*

    c. If you cancel after utilizing greater than 25% but less than 50% of the online curriculum, or if greater than 25% but less that 50% of the enrollment period has elapsed, we will refund you 50% of tuition paid.*

    d. If you cancel after utilizing 50% or more of the online curriculum, or if 50% or more of the enrollment period has elapsed, there will be NO REFUND.*

    * Please note that refund eligibility and/or amounts are to be determined by percentage of curriculum used or amount of time that has elapsed from the enrollment period, whichever is greater. All requests for refunds must be made by calling 800- 527-8378 (National Switchboard) from within the US and Canada or 212-997-5883 from outside the US and Canada. To be eligible for a full refund, the unopened student materials (if applicable) must be returned. Refunds will be made within 45 days of cancellation and the return of the student materials (if applicable).

    ExamPrep for Nursing Students

    Cancellation within 48 hours of enrolling, all fees paid will be refunded.
    Cancellation after 48 hours of enrolling, no refund.

  • Pre-College Programs

    If your purchase date was prior to March 30, 2016, the following cancellation refund terms apply:

    • SAT - Self-Paced
    • ACT - Self-Paced
    • PSAT Prep - Self-Paced

    Cancellation before utilizing any part of the On Demand service, all tuition paid refunded less a processing fee of 10% of the tuition price.

    Once any part of the On Demand service is utilized, there will be no refund.

    • SAT - In Person
    • ACT - In Person
    • PSAT Prep - In Person
    • SHSAT Classroom
    • SHSAT Classroom PLUS

    Cancellation before any session, 100% fees are refunded (less shipping & handling fee).

    Cancellation before two sessions, 75% fees are refunded (less shipping & handling fee).

    Cancellation before three sessions, 50% fees are refunded (less shipping & handling fee).

    Cancellation after third session, there will be no refund.

    Unlimited Prep

    Cancellation before the first scheduled class in your Primary course has begun and within 30 days of enrollment, 100% of tuition paid refunded (less and handling fee).

    Cancellation after 30 days of enrollment but before your first scheduled class in your Primary course has begun, tuition fee refunded less $70 per month of enrollment; partial months to be charged as a full month.

    Cancellation after one session of Primary course but before two classes, 75% of tuition paid refunded (less shipping and handling fee).

    Cancellation after two sessions of Primary course but before three sessions, 50% of tuition paid refunded (less shipping and handling fee).

    Cancellation after completing your Primary course, or one year after enrollment date, whichever comes first, there will be no refund.

    Premier Tutoring

    Within 30 days of enrollment, before any tutoring has occurred or any resources have been utilized, 100% of tuition paid less shipping & handling for Home Study Kit. All course material must be returned; otherwise a $325 course material fee will be deducted.

    After 30 days, regardless of whether tutoring has begun, unused hours may be transferred to other tests or subjects within one year of enrollment or refunded at $75 per unused hour less shipping & handling for Home Study Kit. (Used hours include hours scheduled without proper cancellation). All course material must be returned; otherwise a $325 course material fee will be deducted.

    Upon completion of your course, or one year after enrollment, whichever comes first, there will be no refund.


    Small Group Tutoring

    Cancellation before any sessions, 100% of tuition paid (less shipping & handling fee) refunded.

    Cancellation after one session but before two sessions, 75% of tuition paid refunded (less shipping & handling fee).

    Cancellation after two sessions but before three sessions, 50% of tuition paid refunded (less shipping & handling fee).

    Cancellation after completing three sessions, there will be no refund.

    GED Prep - Self-Paced

    Cancellation within 48 hours of enrolling or before accessing the program, 100% of fees will be refunded.

    Cancellation after accessing the program, no refund.