THE HIGHER SCORE GUARANTEE (HSG) CONDITIONS AND RESTRICTIONS
(Open to residents of the United States and Canada for HSG eligible programs only).
Step 1: You are a first-time Kaplan student and enroll in a HSG eligible program which has been paid in full.
Step 2: You complete that program and take the official test when it is next administered.
Step 3: Within three months of completing that program, you share your official score with us and tell us whether you want to repeat the same program one more time for free OR if you didn't score higher on the official test, you want your money back instead.
WHAT IS REQUIRED TO COMPLETE THE PROGRAM?
Attending all scheduled classes (and if applicable, make-up no more than two sessions for missed classes), taking all scheduled practice tests, and completing required homework for your program PRIOR to your course expiration date or exam date, whichever is earlier. For tutoring packages purchased, (where the student did not opt to use or attend the class option), the student must use at least 15 tutoring hours in graduate prep or 20 tutoring hours in precollege prep of the total tutoring package to “complete” the program under the guarantee. F-1 students in the GRE® and GMAT® for International Students Programs must additionally meet all requirements of study (100% attendance) in the United States. For students in Unlimited Prep (ACT/PSAT/SAT), the basic study requirements for the first ACT class or SAT class you select must be completed and you must take the exam on the administration date intended for that first class. In Unlimited Prep, both the ACT and SAT are HSG eligible, however, failure to score higher on the PSAT will not qualify for money back.
HOW DO I DETERMINE WHEN MY TEST IS NEXT ADMINISTERED?
You must take the official test on the next administration date following completion of the Kaplan program, generally within 30 days of your program expiration date. Program expiration date for pencil and paper exams is the next administration of the standardized test after your final class. For the MCAT, you must take the exam within the first two testing windows available from the end date listed on your online syllabus. For other computer-based exams (GRE, GMAT, DAT, OAT), you must take the exam within 30 days of your program expiration date.
HOW DOES KAPLAN DETERMINE IF I DIDN'T SCORE HIGHER?
You must establish a baseline score BEFORE you undertake the Kaplan program by providing an official score issued by the test administrator on the test for which you are currently preparing or if you have never taken the test before, a proctored Kaplan diagnostic. For certain programs, we will allow you to take a Kaplan diagnostic online and under self-proctored conditions. We'll compare your baseline composite score with your overall official score on test day.
HOW DO I OPT TO REPEAT A PROGRAM?
After completing your program, call 1-800-KAPTEST if you are not ready to take the official test or if you have taken the official test and are not satisfied with your score. We'll register you for the same program (one-time) again for free for the next administration of the test (through the next two testing windows for MCAT or 3 more months for other computer-based tests). Remember, you must call us within three months of completing your program in order to qualify. IF YOU CHOOSE TO REPEAT, YOU WILL NOT BE ELIGIBLE FOR THE MONEY BACK OPTION.
For Unlimited Prep students (SAT, ACT, PSAT), the program already allows you to repeat as follows so only the money back offer portion of the HSG will apply:
- Unlimited Prep students may repeat SAT, ACT, or PSAT classes as many times as they wish through December of the high school student's senior year. Senior year is determined by the graduation year entered at the time of enrollment of Unlimited Prep.
- Online resources including SAT, ACT, and PSAT On Demand, Math Fundamentals and College Admissions Zone remain active throughout the duration of the enrollment, or through December of the high school student's senior year.
For Summer Intensive Programs, the repeat options are as follows:
(i) Repeat test prep through any Advantage On Site, Anywhere, or On Demand course for free; or
(ii) Alternatively, students may purchase tutoring hours or the next available Summer Intensive Program at a discounted rate.
HOW DO I GET MY MONEY BACK?
To qualify, you must have paid Kaplan in full and you didn't score higher on the next administration of the official test after completing the program. Call 1-800-KAPTEST within three months of your program expiration date. All claims for refund must be accompanied by an official post-Kaplan program score report. (For Kaplan International Students, the request must be made within 15 days of your original program end date and you must start on the next available date in order to maintain F-1 status. Your I-20 will not be extended and you are responsible for maintaining your status at all times.) All course materials, and if applicable, the Kaplan student ID card must be also returned upon invoking the Higher Score Guarantee refund request. You will receive a refund of tuition paid to Kaplan excluding any applicable shipping, handling or processing fees. IF YOU CHOOSE TO GET YOUR MONEY BACK, YOU WILL NOT BE ELIGIBLE FOR THE REPEAT OPTION.
Kaplan International Centers (KIC) GRE® and GMAT® for International Students may opt to repeat their program only and are not eligible for the money back guarantee.
HOW DOES THE MONEY BACK OR REPEAT GUARANTEE WORK FOR TUTORING PACKAGES OR GROUP TUTORING STUDENTS?
Only tutoring packages of 20 hours or more for PSAT, SAT or ACT and tutoring packages of 15 hours or more for graduate admissions exams are eligible for the Higher Score Guarantee.
If you complete the program and choose to repeat the tutoring package because you are not ready to take the test, or you take the test but are not happy with the score, you may purchase additional tutoring hours at a discounted rate of $99/hour up to the number of hours in your original tutoring package or 24 hours (whichever is less).
If you complete the program, take the test, and your composite score on test day does not improve over your baseline score, you are eligible to receive your money back (excluding any applicable shipping or book fees).