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Higher Score Guaranteed or your money back

When you prep with Kaplan in an HSG-eligible program, we guarantee you’ll score higher on your official test. If you don’t, you can choose to continue your prep for free—or get your money back for your program.

Our terms changed on January 1, 2019.

The terms on this page apply if you purchased your Kaplan course on or after January 1, 2019.

If you purchased your Kaplan course prior to January 1, 2019, your terms are different. You can find them here.

How does the Higher Score Guarantee (HSG) work?

  1. As a first-time Kaplan student, you enroll in and complete an HSG-eligible program for which you have paid in full.
  2. You establish a baseline score either by completing a Kaplan proctored diagnostic or by providing a previous official test score from the test administrator.
  3. You take the official test after completing all requirements for your specific program.
  4. Within 60 days of your Kaplan program expiration date, log in to your Kaptest account and contact us via the Support tab or chat to provide us your official test score report.

Depending on your circumstances, we’ll help you determine which of the following options are available to you.

Option 1—Didn’t score higher than your baseline

If you complete the program, take the official test, and your score on test day doesn’t improve, you have 1 of 2 options:

  1. Free reactivation: you can contact Kaplan within 60 days of your Kaplan program expiration date and ask to continue your studies, and we’ll reactivate your access to your online resources (excluding live classes, coaching, and tutoring) for an additional 12 weeks, completely free or
  2. Money back: you can request your money back

If you choose free reactivation and you need more time after that, you can extend your access by purchasing more time.  

Note that if you choose free reactivation you are no longer eligible to receive your money back.

Option 2—Scored higher than baseline

If you complete the program, take the official test, and your score on test day is higher—but you’re not happy with the score and plan to test again:

  1. Free reactivation: you can contact Kaplan within 60 days of  your Kaplan program expiration date and ask to continue your studies, and we’ll reactivate your access to your online resources (excluding live classes, coaching, and tutoring) for an additional 12 weeks, completely free.

Note that there is no money-back option if your score was higher.

Frequently Asked Questions