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Higher Score Guaranteed or your money back

When you prep with Kaplan in an HSG-eligible program, we guarantee you’ll score higher on your official test. If you don’t, you can choose to continue your prep for free—or get your money back for your program.

hsg

Our terms changed on January 1, 2019

The terms on this page apply if you purchased your Kaplan course on or after January 1, 2019.

If you purchased your Kaplan course prior to January 1, 2019, your terms are different. You can find them here.

How does the Higher Score Guarantee (HSG) work?

  1. As a first-time Kaplan student, you enroll in and complete an HSG-eligible program for which you have paid in full.
  2. You establish a baseline score either by completing a Kaplan proctored diagnostic or by providing a previous official test score from the test administrator.
  3. You take the official test after completing all requirements for your specific program.
  4. Within 60 days of Kaplan program expiration date, you call 1-800-KAPTEST to  provide Kaplan with your official test score report.

Depending on your circumstances, we’ll help you determine which of the following options are available to you.

Option 1—Didn’t score higher than your baseline

If you complete the program, take the official test, and your score on test day doesn’t improve, you have 1 of 2 options:

  1. Free reactivation: you can contact Kaplan within 60 days of your Kaplan program expiration date and ask to continue your studies, and we’ll reactivate your access to your online resources (excluding live classes, coaching, and tutoring) for an additional 12 weeks, completely free or
  2. Money back: you can request your money back

If you choose free reactivation and you need more time after that, you can extend your access by purchasing more time.  

Note that if you choose free reactivation you are no longer eligible to receive your money back.

Option 2—Scored higher than baseline

If you complete the program, take the official test, and your score on test day is higher—but you’re not happy with the score and plan to test again:

  1. Free reactivation: you can contact Kaplan within 60 days of  your Kaplan program expiration date and ask to continue your studies, and we’ll reactivate your access to your online resources (excluding live classes, coaching, and tutoring) for an additional 12 weeks, completely free.

Note that there is no money-back option if your score was higher.

Frequently Asked Questions

ACT®

ACT Tutoring — In Person

ACT Tutoring — Live Online

Unlimited Prep

ACT Prep — In Person

ACT Prep — In Person PLUS

ACT Prep — Live Online

ACT Prep — Live Online PLUS

ACT Prep — Self-Paced

DAT®

DAT Tutoring — In Person

DAT Tutoring — Live Online

DAT Prep — In Person

DAT Prep — In Person PLUS

DAT Prep — Live Online

DAT Prep — Live Online PLUS

DAT Prep — Self-Paced

DAT Prep — Self-Paced PLUS

GMAT®

GMAT Tutoring — In Person

GMAT Tutoring — Live Online

GMAT Prep — In Person

GMAT Prep — In Person PLUS

GMAT Prep — Live Online

GMAT Prep — Live Online PLUS

GMAT Prep — Self-Paced

GMAT Prep — Self-Paced PLUS

GRE®

GRE Tutoring — In Person

GRE Tutoring — Live Online

GRE Prep — In Person

GRE Prep — In Person PLUS

GRE Prep — Live Online

GRE Prep — Live Online PLUS

GRE Prep — Self-Paced

GRE Prep — Self-Paced PLUS

LSAT®

LSAT Tutoring — In Person

LSAT Tutoring — Live Online

LSAT Prep — In Person

LSAT Prep — In Person PLUS

LSAT Prep — Live Online

LSAT Prep — Live Online PLUS

LSAT Prep — Self-Paced

LSAT Prep — Self-Paced PLUS

MCAT®

MCAT Summer Intensive — In Person

MCAT Summer Intensive — Live Online

MCAT Tutoring — In Person

MCAT Tutoring — Live Online

MCAT Prep — In Person

MCAT Prep — In Person PLUS

MCAT Prep — Live Online

MCAT Prep — Live Online PLUS

MCAT Prep — Self-Paced

MCAT Prep — Self-Paced PLUS

OAT®

OAT Tutoring — Live Online

OAT Tutoring — In Person

OAT Prep — In Person

OAT Prep — In Person PLUS

OAT Prep — Live Online

OAT Prep — Live Online PLUS

OAT Prep — Self-Paced

OAT Prep — Self-Paced PLUS

PCAT®

PCAT Tutoring — In Person

PCAT Tutoring — Live Online

PCAT Prep — In Person

PCAT Prep — In Person PLUS

PCAT Prep — Live Online

PCAT Prep — Live Online PLUS

PCAT Prep — Self-Paced

PCAT Prep — Self-Paced PLUS

SAT®

SAT Tutoring — In Person

SAT Tutoring — Live Online

Unlimited Prep

SAT Prep — In Person

SAT Prep — In Person PLUS

SAT Prep — Live Online

SAT Prep — Live Online PLUS

SAT Prep — Self-Paced

Live Online Essentials